FirstBank Soars to New Heights: Exceptional Customer Satisfaction and Robust Financial Performance
FB Financial Corporation, parent company of FirstBank, has started 2026 on a high note. The bank's exceptional customer satisfaction has been independently verified by J.D. Power, with FirstBank ranking number one in the South Central region for overall customer satisfaction. This prestigious award is based on a survey of over 100,000 banking customers across the region and highlights FirstBank's commitment to delivering outstanding client service.
The company's President and CEO, Chris Holmes, expressed his pride in this achievement, stating, "What made this award even more gratifying was that we weren't even aware that our customers were being surveyed. The ranking is a result of our natural service behavior and not something that resulted from any special preparation." This independent verification of FirstBank's exceptional customer satisfaction underscores the company's dedication to providing top-notch service to its clients.
On a more financial note, FB Financial has reported excellent earnings for the first quarter of 2026. The company achieved an EPS of $1.10 and adjusted EPS of $1.12, representing a significant increase in profitability. Net income was $57.5 million, or $58.3 million on an adjusted basis, while pre-tax, pre-provision net revenue (PPNR) reached $77.2 million, or $78.2 million on an adjusted basis.
The company's strong financial performance is also reflected in its growth of tangible book value per share, excluding the impact of AOCI, which has achieved a compounded annual growth rate of 11.6% since its IPO back in 2016. This impressive track record demonstrates FirstBank's ability to deliver sustained growth and profitability.
Chris Holmes noted that despite having two fewer days in the quarter, FB Financial was still able to grow its pre-tax, pre-provision net revenue compared to the prior quarter, showcasing the company's resilience and ability to adapt to changing market conditions.
The FirstBank team is committed to providing exceptional customer service while driving financial growth. With these outstanding results, it's clear that the bank is well on its way to achieving its goals.
