Sprinklr Q4 Fiscal Year 2025 Earnings Call Highlights: A New Chapter Unfolds
On March 12, 2025, Sprinklr, a leading provider of AI-powered unified customer experience platforms, hosted its quarterly earnings call for the fiscal year 2025. The event marked a significant milestone in the company's journey towards transformation and growth. Here are some key highlights from the Q4 financial results and CEO Rory Read's address to investors.
In a fourth quarter that saw total revenue grow 4% year-over-year to $202.5 million, subscription revenue rose by 3% to $182.1 million. Non-GAAP operating income reached $25.9 million, resulting in a 13% non-GAAP operating margin for the quarter.
"I want to thank Sprinklr team members around the globe and our customers and partners for trusting us to help them solve some of their most important business needs," said CEO Rory Read during the earnings call. He emphasized that with a strong hand in growing markets, leading-edge AI platform, and gold standard customers, the company is well-positioned to deliver next-generation unified engagement journeys.
Read outlined the company's clear ambidextrous strategy and execution plan, which focuses on reenergizing and growing its core business while hardening and expanding Sprinklr Service. This will enable customers to realize the full value of their AI-based unified customer experience platform. The CEO acknowledged that there is still much work to be done in this journey, particularly in stabilizing the business, simplifying offerings, resolving operational debt, and strengthening teams.
One significant development highlighted during the call was the appointment of Joy Corso as Chief Administrative Officer in early January. Her extensive experience in the B2B tech industry will be crucial in supporting Sprinklr's next phase of growth. The company also welcomed Jan Hauser and Steve Ward to its Board of Directors, who bring a wealth of technology and enterprise experience.
The CEO expressed gratitude to Ed Gillis, who is stepping down from the Board in June for his service and dedication to Sprinklr. As the company embarks on this new chapter, investors are keenly watching how these developments will shape its future trajectory and overall performance. With a focus on transforming its business, hardening its core, and expanding its offerings, Sprinklr is poised to emerge stronger in the coming years."
