Sprinklr Seizes Momentum in Q2 2027 with 1% Revenue Growth and Improved Execution

Sprinklr, a leading provider of enterprise software solutions, reported solid financial results for its second quarter fiscal year 2027, with total revenue reaching $213.7 million, up 1% year-over-year. The company's subscription revenue grew 3% to $194.8 million, while non-GAAP operating income reached $31.3 million, representing a 15% non-GAAP operating margin.

"We delivered solid results in the second quarter," said Rory Read, Sprinklr's President and CEO. "Our business continued to show signs of improvement during the quarter, and compared to the first half of last year, we are operating from a significantly stronger position across several key areas."

Notably, Sprinklr's Net Active Revenue (NAR) grew more than 50% year-over-year, driven by increased customer engagement and confidence in the company's strategy. The company also reported four $1 million-plus Annual Recurring Revenue (ARR) deals closed during the quarter, solidifying its enterprise momentum.

"Our bear hugging mindset and commitment to innovation are resonating with our customers," Read added. "We are strengthening a foundation needed to drive durable long-term growth."

However, Sprinklr acknowledged that its professional service and support organization requires greater focus. To address this, the company plans to optimize its partner ecosystem and enhance profitability within the service business.

"Optimizing our partner ecosystem and enhancing profitability within the service business are important priorities as we continue our transformation," Read said. "We believe with direct oversight will enable faster decision-making, stronger execution, and more rapid implementation of the changes needed to improve performance over the coming quarters."

The company's efforts will focus on three key areas: improving partner utilization and economics, expanding AI use across its service delivery model, and driving greater efficiency and scalability. With a clear plan in place, Sprinklr is poised to capitalize on its momentum and drive long-term growth.