Twilio Delivers Record-Breaking Q4 with 11% YoY Revenue Growth, Achieves First Quarterly GAAP Operating Profitability
Twilio Inc. has announced a remarkable fourth quarter in 2024, showcasing impressive growth and profitability milestones. The company's revenue reached $1.195 billion, marking an 11% increase year-over-year (YoY), and achieving double-digit growth for the second consecutive quarter.
In his opening remarks on the Q4 earnings conference call, Khozema Shipchandler, Chief Executive Officer of Twilio, highlighted the company's success in balancing innovation, growth, and profitability. "Twilio had a terrific Q4," he stated, adding that it was an important milestone as it marked the first time the company has delivered quarterly GAAP operating profitability in its history.
The full-year revenue for 2024 stood at $4.458 billion, representing 9% organic growth YoY. Notably, Twilio's net burn rate and outstanding share count have been reduced meaningfully since 2022, while annual free cash flow has increased by nearly $1 billion over the same period.
Twilio's Investor Day a few weeks ago provided insight into the company's product strategy, growth levers, and financial framework. As marketing, sales, and customer support converge into customer experience as a service, Twilio believes its leading Communications platform, contextual data powered by Segment, and AI innovations position it to win in a massive market.
The company has been investing heavily in core capabilities to drive greater customer value. In 2024, Twilio launched 251 products, enhancements, and services, aligning with its strategy of building a trusted, simple, and smart platform for brands to interact with customers more securely, relevantly, and personally.
During Cyber Week, Twilio powered over 5 billion messages, delivered more than 65 billion emails, and supported 678 million calls – all while maintaining 100% uptime. The company's confidence among customers has never been stronger, and critical periods like Cyber Week have proven that Twilio is a trusted partner in delivering exceptional digital experiences.
Twilio expanded its trusted channels to meet evolving customer needs by adding new capabilities to support existing channels, including RCS (Rich Communication Services) and WhatsApp. Rich content cards, media, and rich card carousels are now available on RCS, further streamlining development with Twilio's Content Template Builder.
