American Express Global Business Travel Hits Record Growth in 2025 with AI-Driven Innovation
The American Express Global Business Travel (Amex GBT) has announced record-breaking growth in 2025, driven by its strategic use of artificial intelligence (AI). In a recent conference call, the company revealed that it delivered strong results for the year, exceeding expectations and setting the stage for even more impressive momentum in 2026.
According to Paul Abbott, CEO of Amex GBT, the company executed on its growth strategy with great success, gaining share and maintaining an impressive customer retention rate. Product innovation accelerated, with key partnerships and launches further solidifying the company's position in the market. The strategic partnership with SAP Concur is well underway, with the rollout of Complete, a new flagship solution for travel and expense, marking a significant milestone.
One of the most exciting developments from the quarter was the launch of next-gen Egencia in April, featuring an AI-powered user experience and full integration into Concur Expense. This cutting-edge platform is set to revolutionize the way businesses approach travel and expense management. The acquisition of CWT in September 2025 also contributed significantly to Amex GBT's top-line performance, driving impressive revenue growth.
With AI-driven innovation at its core, Amex GBT has demonstrated that automation can be a powerful tailwind for business growth. Over the last five years, the company has increased its digital transactions from 60% to over 80%, with a corresponding increase in Adjusted EBITDA margin from 17% to 20%. The current momentum is being accelerated by AI, which is powering the agentic transformation of B2B travel and reducing operating expenses.
Looking ahead to 2026, Amex GBT is poised for even greater success. With a strong balance sheet and robust cash flow, the company has doubled its share repurchase authorization to $600 million. This move is expected to drive shareholder value, leveraging the company's long-term growth trajectory.
As highlighted in the conference call, key metrics from 2025 included total transaction value (TTV) growing by 17%, revenue growth accelerating to 12%, and Adjusted EBITDA growing 11%. The company also generated $104 million of free cash flow. Excluding CWT, new wins value accelerated to $3.3 billion, with a strong customer retention rate maintained at 96%.
